Getting businesses trained in our TCES Connections community equipment solution is of vital importance to us, we want the system to be used to its optimum with our customers getting the most out of it every single time.
We offer a number of traditional face-to-face training sessions as part of every contract go-live. These consist of group sessions (normally 15 people per session) in a classroom format that are arranged by the contracts authorised officer and one of TCES Connections’ training co-ordinators.
A number of managerial training sessions are also offered to make sure organisations are benefiting from the systems fundamentals. Throughout these sessions managers and other identified authorised officers will learn everything needed to equip themselves including; how to set up new users, search for current users, respond to authorisation requests and view analytical reports.
Training in TCES Connections’ management information reporting module is also covered in these sessions.
TCES Connections' management reporting is included in training sessions and assists managerial staff in understanding how their service operates, enabling them to pull data apart, providing the statistics required to make key business decisions.
We also have a number of help guides that are available once TCES Connections is implemented. All personnel can get access to these via the system itself or a member of the support team can forward them to individuals on request.